Information We Collect

When you interact with our educational services, we gather different types of information depending on how you engage with us.

Personal Details You Provide

This includes the basics you give us directly:

• Your name, email address, and phone number when you register for programs or contact us
• Payment details (processed securely through our payment provider, not stored on our systems)
• Professional background information if you share it during enrollment
• Learning preferences and skill level assessments
• Communication history when you reach out to our support team

Technical Information

Like most websites, we automatically collect some technical data:

• IP address and general location data (city level, not your exact address)
• Browser type, device information, and operating system
• Pages you visit on our site and how long you spend there
• Referring websites and search terms that brought you to us
• Time and date of your visits

Learning Activity Data

If you're enrolled in our programs, we track your progress to help you get the most out of the experience:

• Course completion rates and module progress
• Quiz scores and assignment submissions
• Webinar attendance and participation
• Resource downloads and material access

How We Use Your Information

We're not in the business of doing anything sneaky with your data. Here's exactly what we use it for.

Beyond that, we use your data to:

• Process payments and maintain billing records
• Send you course updates, schedule changes, and important announcements
• Respond to your questions and provide technical support
• Improve our programs based on how students interact with content
• Send occasional emails about new programs or resources (you can opt out anytime)
• Meet legal obligations and protect against fraud
• Analyze website performance and fix technical issues

Marketing Communications

We might send you information about upcoming webinars or new courses. But if you'd rather not hear from us unless it's directly about a program you're enrolled in, just click the unsubscribe link in any email. No hard feelings.

Data Storage and Security

Your information lives on secure servers located in Australia. We use industry-standard encryption and security measures, though let's be honest—no system is 100% foolproof. We do our best to keep everything locked down.

Security Measures in Place

• SSL encryption for data transmission
• Regular security audits and vulnerability assessments
• Access controls limiting who on our team can view personal data
• Secure backup systems with encryption
• Employee training on data protection practices

Who We Share Data With

We don't sell your personal information. Period. But we do work with some third-party services to run our business, and they might have access to certain data.

Service Type	Purpose	Data Shared
Payment Processors	Handle financial transactions	Billing information, transaction details
Email Service Providers	Send course materials and updates	Email address, name, enrollment status
Learning Platform	Host course content and track progress	Account details, learning activity
Analytics Tools	Understand website usage	Technical data, anonymized behavior patterns

All these partners are contractually required to protect your data and only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're legally required to disclose information—like if we receive a valid court order or subpoena. We'll only share what's legally necessary and will notify you unless prohibited from doing so.

Your Privacy Rights

Australian privacy law gives you significant control over your personal information. Here's what you can do.

To exercise any of these rights, send us an email at info@horivonexila.com. We'll verify your identity and respond within 30 days.

Data Retention

We don't keep your information longer than necessary. Here's our general approach:

• Active Students: We keep your data while you're enrolled and for 7 years after program completion (required for educational records and financial reporting)
• Marketing Contacts: If you've only signed up for our mailing list, we'll keep your email until you unsubscribe
• Support Inquiries: Communication history is retained for 3 years to help with ongoing support
• Financial Records: Payment information and invoices are kept for 7 years (Australian tax law requirement)
• Website Analytics: Anonymized usage data is retained for 2 years

After these periods, we either delete the data or anonymize it so it can't be linked back to you.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. Most are essential for the site to work properly, but some help us understand how people use our services.

Types of Cookies We Use

• Essential Cookies: Keep you logged in, remember your preferences, ensure security. These are necessary and can't be disabled.
• Analytics Cookies: Help us see which pages are popular, where people get stuck, and how we can improve. These are optional.
• Marketing Cookies: Remember if you've visited before so we don't show you the same ads repeatedly. Also optional.

You can manage cookie preferences in your browser settings. Keep in mind that blocking essential cookies will make parts of our site unusable.

International Data Transfers

Your data is primarily stored in Australia, but some of our service providers operate globally. When we transfer data internationally, we ensure adequate protections are in place through standard contractual clauses or other approved mechanisms.

If you're accessing our services from outside Australia, your information will be transferred to and processed in Australia under Australian privacy standards.

Children's Privacy

Our programs are designed for adult learners. We don't knowingly collect information from anyone under 18. If we discover we've accidentally collected data from a minor, we'll delete it immediately.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us right away.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated version here with a new "Last Updated" date.

Continuing to use our services after changes take effect means you accept the updated policy.

Complaints and Concerns

If you're not happy with how we've handled your personal information, please let us know. We take complaints seriously and will investigate thoroughly.

Here's our process:

• Send your complaint to info@horivonexila.com with details about your concern
• We'll acknowledge receipt within 7 days
• We'll investigate and respond with our findings within 30 days
• If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC)